Terms of service

Welcome to Kamalia Khaddar Agency. These Terms & Conditions govern your use of www.kamaliakhaddaragency.com (the “Website”) and your purchase of products from us. By accessing or using our Website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our Website.

1. About Our Website

The Website is operated by Kamalia Khaddar Agency and provides customers with information about and access to our Khaddar and textile products. We reserve the right to update, modify, suspend, or discontinue any part of the Website or its services at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colors, measurements, and other product information displayed on our Website are accurate.

  • Actual colors may vary slightly depending on your device or screen settings.

  • Fabric texture and appearance may vary due to the nature of textile products.

  • Measurements may have minor variations.

  • Product images are intended to represent the product as accurately as reasonably possible.

  • Availability of products may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after you place an order, we may contact you regarding an alternative product, revised order, or refund, as applicable. We reserve the right to limit the quantity of products available for purchase.

4. Prices

All product prices displayed on our Website are subject to change without prior notice. The price applicable to your order will generally be the price displayed at the time you place your order, unless an obvious pricing or technical error has occurred. Promotional prices, discounts, and sale offers may have specific conditions and may be available for a limited time.

5. Orders

When you place an order through our Website, you are making a request to purchase the selected products. We reserve the right to accept, reject, cancel, or limit an order for reasonable business reasons, including:

  • Product availability

  • Incorrect pricing or product information

  • Suspected fraudulent or unauthorized activity

  • Incorrect customer information

  • Delivery limitations

  • Repeated unsuccessful delivery attempts

  • Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, any applicable refund will be processed according to our refund policy and the applicable payment method.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

  • Full name

  • Phone number

  • Email address

  • Complete delivery address

  • City

  • Any other information necessary for successful delivery

Kamalia Khaddar Agency is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

7. Cash on Delivery

Where Cash on Delivery (“COD”) is available, customers may be required to provide a valid phone number and delivery address. Customers should remain available to receive their orders and pay the applicable amount upon delivery. Repeated refusal of COD orders, providing false information, or placing fraudulent orders may result in restrictions on future COD orders.

8. Payment

We may offer different payment methods depending on availability, including Cash on Delivery and other payment methods supported by our Website. Payment processing may be handled by third-party payment providers. Their own terms and conditions may apply. We are not responsible for temporary technical problems or service interruptions caused by third-party payment providers.

9. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated delivery period communicated to the customer.

Delivery times may vary depending on:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • High order volumes

  • Unforeseen logistical issues

  • Other circumstances outside our reasonable control

Once an order has been handed over to the courier, delivery is subject to the courier's procedures and service conditions. Customers should provide a complete and accurate delivery address and contact number.

10. Inspection at Delivery

Where possible, customers are encouraged to inspect the package at the time of delivery. If the package appears seriously damaged, customers should document the condition and contact us as soon as reasonably possible. Any claim regarding damaged, incorrect, or missing products should be reported within the period specified in our Return & Refund Policy.

11. Returns and Exchanges

Our return and exchange rules are governed by our Return & Refund Policy. Customers should review that policy before placing an order. Products returned for an exchange or return must generally meet the applicable conditions, including being unused and in acceptable condition, unless the issue concerns a defective, damaged, or incorrect product. Certain products may not qualify for return or exchange where permitted by our policy.

12. Product Care

Customers are responsible for following the care and washing instructions provided with our products or on the Website. For Khaddar fabric, customers should follow the recommended shrinking, washing, drying, and storage instructions to help maintain the fabric's quality and size. Failure to follow recommended care instructions may affect eligibility for a return or exchange where the issue results from improper care.

13. Promotions and Discounts

From time to time, we may offer promotional campaigns, discount codes, sale prices, free delivery, or other promotional offers.

Unless otherwise stated:

  • Promotions cannot be combined with other offers.

  • Promotional offers may have an expiry date.

  • We may modify or terminate a promotion at any time.

  • Certain products may be excluded from promotional offers.

  • Promotional offers may be subject to availability.

Any specific terms displayed with a promotion will apply to that promotion.

14. Website Use

You agree to use our Website only for lawful purposes.

You must not:

  • Use the Website for fraudulent purposes.

  • Attempt to gain unauthorized access to our systems.

  • Introduce malicious software, viruses, or harmful code.

  • Interfere with Website security or functionality.

  • Copy or misuse our content for unauthorized commercial purposes.

  • Use automated systems to access or collect Website information in a manner that could harm or interfere with our Website.

  • Submit false or misleading information.

  • Place fraudulent or abusive orders.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

15. Intellectual Property

Unless otherwise stated, the content of this Website, including:

  • Logos

  • Brand names

  • Product photographs

  • Product descriptions

  • Text

  • Graphics

  • Website design

  • Videos

  • Other original materials

is owned by or used by Kamalia Khaddar Agency with appropriate rights.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our Website content without our prior written permission, except where permitted by applicable law.

16. Customer Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to us, you confirm that:

  • The content is truthful to the best of your knowledge.

  • You have the right to provide the content.

  • The content does not violate another person's rights.

  • The content does not contain unlawful, abusive, defamatory, or misleading material.

By submitting content to us, you grant Kamalia Khaddar Agency permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law. We reserve the right to remove content that violates these Terms or is otherwise inappropriate.

17. Third-Party Services and Links

Our Website may use or link to third-party services, websites, payment providers, courier services, social media platforms, advertising services, analytics services, or other external services. We do not control all third-party services and are not responsible for their independent terms, privacy practices, availability, or content. Your use of third-party services may be subject to the terms and policies of those providers.

18. Disclaimer

We make reasonable efforts to keep the Website accurate and available. However, we do not guarantee that:

  • The Website will always be available or uninterrupted.

  • All information will always be completely accurate or error-free.

  • The Website will always be free from technical issues.

  • Product availability will remain unchanged.

  • Third-party services connected to the Website will always operate without interruption.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Kamalia Khaddar Agency will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our Website or products, except where such liability cannot legally be excluded. Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

20. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters

  • Floods

  • Severe weather

  • Fire

  • Government restrictions

  • Public emergencies

  • Strikes

  • Transportation disruptions

  • Courier disruptions

  • Internet or telecommunications failures

  • Other events beyond our reasonable control

21. Privacy

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information. By using our Website, you acknowledge that you have reviewed our Privacy Policy.

22. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after changes are posted means that you acknowledge the updated Terms, subject to applicable law.

23. Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Pakistan. Any dispute arising in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the appropriate courts or legal authorities as determined under applicable Pakistani law.

24. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Kamalia Khaddar Agency

Website: www.kamaliakhaddaragency.com

We will make reasonable efforts to respond to customer questions and concerns in a timely manner.

25. Acceptance of Terms

By accessing, browsing, or purchasing from www.kamaliakhaddaragency.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, subject to applicable law.

Contact Us:

If you have any questions, comments, or concerns regarding our Privacy Policy or our privacy practices, please contact us at:

support@kamaliakhaddaragency.com