Privacy policy

Kamalia Khaddar Agency operates the website www.kamaliakhaddaragency.com. We respect your privacy and are committed to protecting the personal information you provide when you visit our Website, place an order, contact us, or otherwise interact with our services. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our Website, contact us, or place an order, we may collect certain information, including:

Personal and Contact Information

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • City and postal/ZIP code
  • Information you provide when contacting our customer support

Order Information

When you purchase products from us, we may collect information related to your order, including:

  • Products purchased
  • Order amount
  • Order number
  • Delivery information
  • Order status
  • Return, exchange, or refund information

Payment Information

Payments may be processed through third-party payment providers. We may receive information necessary to confirm and process your payment, but payment details may be processed directly by the applicable payment provider. We do not intend to store complete payment card information on our own systems unless specifically required and securely supported by the relevant payment service.

Technical and Website Information

When you browse our Website, certain technical information may automatically be collected, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location information
  • Date and time of visits
  • Website interaction and usage information

This information helps us maintain, secure, and improve our Website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Confirm orders and payments
  • Arrange delivery of purchased products
  • Contact you regarding your order
  • Handle returns, exchanges, refunds, and customer support
  • Respond to questions and inquiries
  • Improve our products, services, and Website
  • Maintain Website security and prevent fraud or misuse
  • Analyze Website traffic and customer behavior
  • Provide relevant advertisements and marketing communications where permitted
  • Send promotional offers, discounts, or updates when you have provided appropriate consent or where otherwise permitted by applicable law
  • Comply with legal, regulatory, and business requirements

3. Sharing Your Information

We do not sell or rent your personal information to third parties for money. We may share necessary information with trusted service providers that help us operate our business, including:

  • Shopify and technology service providers
  • Payment processors
  • Courier and delivery companies
  • Website hosting and technical service providers
  • Analytics and advertising providers
  • Customer service providers
  • Fraud prevention and security services
  • Professional advisers or authorities where required by law

For example, when you place an order, your name, phone number, and delivery address may need to be provided to a courier or delivery partner so that your order can be delivered. These parties should only receive information reasonably necessary to provide their services or fulfill legitimate business or legal requirements.

4. Shopify

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our Website and process orders. Shopify may process certain customer and technical information in connection with its services. Shopify maintains its own privacy practices and policies regarding the information it processes.For more information, please review Shopify's Privacy Policy:Shopify Privacy PolicyShopify also provides merchants with customer privacy and cookie-management tools.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies.Cookies are small files stored on your device that can help us:

  • Keep the Website functioning properly
  • Remember preferences
  • Maintain shopping cart and checkout functionality
  • Understand how visitors use our Website
  • Improve Website performance
  • Measure advertising and marketing performance
  • Provide more relevant advertising where applicable

Some cookies may be provided by Shopify or third-party services integrated with our Website. You may be able to control or disable certain cookies through your browser settings or, where available, our cookie-consent tools. Disabling certain cookies may affect some Website functionality. Shopify notes that merchants should review their actual installed apps, pixels, and third-party integrations when configuring privacy and cookie settings.

6. Marketing and Advertising

We may use advertising and analytics services to understand the effectiveness of our marketing campaigns and to promote our products. Depending on the services currently connected to our Website, these may include advertising or analytics technologies provided by third parties. Such services may use cookies, pixels, tags, or similar technologies to measure website activity, conversions, or advertising performance. Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar tracking technologies.

7. Communications

If you contact us by phone, email, WhatsApp, social media, or another communication channel, we may retain information from that communication to:

  • Respond to your request
  • Provide customer support
  • Confirm or discuss an order
  • Resolve complaints or issues
  • Maintain appropriate business records

If you receive promotional communications from us, you may request to stop receiving them by contacting us or using the available unsubscribe option where provided.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders
  • Providing customer service
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal and regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Choices and Rights

Depending on where you live and the laws applicable to you, you may have rights regarding your personal information.These may include the right to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your data is used
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise applicable cookie or advertising choices

To make a privacy request, please contact us using the contact information below. We may need to verify your request before processing it to help protect your information.

11. Children's Privacy

Our Website is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms, payment services, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party website or service you visit.

13. International Data Processing

Some of our service providers, including Shopify and other technology providers, may process or store information outside Pakistan. Where applicable, such providers may process information according to their own privacy policies, contractual obligations, and applicable data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your information is handled, please contact us:Kamalia Khaddar AgencyWebsite: www.kamaliakhaddaragency.comWe will make reasonable efforts to respond to privacy-related requests and questions within an appropriate period.

16. Acceptance of This Privacy Policy

By using our Website, you acknowledge that you have read and understood this Privacy Policy and how we may collect and use information as described above, subject to applicable law.Contact Us:If you have any questions, comments, or concerns regarding our Privacy Policy or our privacy practices, please contact us at:support@kamaliakhaddaragency.com